We are looking for an experienced Tech Lead to join our team in Stockholm, focusing on .NET technologies and production support. This role is ideal for a strong technical leader with a solid background in support operations, incident management, and ensuring service reliability in complex environments.

Key Responsibilities:

• Lead L2/L3 production support activities, ensuring system stability and high availability.
• Design, develop, and maintain applications using .NET Framework (C#, ASP.NET).
• Manage critical incidents and ensure rapid resolution while minimizing business impact.
• Oversee and continuously improve monitoring and observability practices (APM, logs, alerts).
• Ensure adherence to ITIL processes, including incident, problem, and change management.
• Work with ITSM tools (e.g., ServiceNow) to manage workflows and service requests.
• Coordinate 24/7 operations and ensure smooth collaboration across teams.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Act as the main point of contact for technical and business stakeholders.

Requirements:

• Proven experience as a Tech Lead or Senior Engineer in .NET environments.
• Strong hands-on experience with .NET Framework (C#, ASP.NET).
• Solid experience in L2/L3 support and production environments.
• Experience with ITIL processes and ITSM tools such as ServiceNow.
• Strong expertise in incident management, including critical incident handling.
• Hands-on experience with monitoring and observability tools (APM, logging, alerting).
• Ability to work in a 24/7 support model when required.
• Excellent communication and leadership skills.
• Fluency in English.

Nice to Have:

• Experience in large-scale or enterprise environments.
• Exposure to cloud or hybrid infrastructures.
• Continuous improvement and automation mindset.

If you are passionate about leading support operations and ensuring high-quality service delivery in a dynamic international environment, we encourage you to apply.